Zoom Etiquette and Virtual Communication
By Antonietta Marinelli | August 06, 2021
The shift to remote work and learning in recent years has not been without challenges. Such adjustments and difficulties have included changing the way in which we interact and collaborate with others in a virtual environment. Whilst applications such as Slack, Microsoft Teams and Zoom (just to name a few) have been successful in in facilitating our virtual interactions; varying work styles, mismatched expectations, unreliable technology, or even bad manners can still get in the way of effective collaboration (Rudder, 2021).
Did you know that in 2020, Zoom surpassed 300 million daily meeting participants? That is a 50% increase from the month earlier, of 200 million and a dramatic comparison of a report 10 million meeting participants in December 2019. Zoom is the top leading video conferencing software apps which enables you to virtually interact with co-workers when in-person meetings are not possible (Tillman, 2021). In recent days, virtual communication has become the primary way of interacting with others for both work, and study.
For many, Zoom has become an essential tool to facilitate the transition into and the development of the remote work and learning environment. It provides facility which allows us to stay connected with colleagues, business partners, educators, and ultimately daily workflows.
In recognition of the role platforms like Zoom are now playing in how we integrate it is worth considering our online and virtual communication etiquette. For example, has a year of practice working and studying online made us perfect – or has the familiarity of working from home adversely affected what were once considered normal work rules and professional behavior?
In considering these very questions, here are some handy ways to ensure that you are practicing good Zoom etiquette.
1. Turn On Your Camera
Let us see you! It is important that you stay connected virtually, but it is also important that others can SEE you. That is where the humanity element of online communication comes into play, and being able to see your classmates, educators or co-workers is extremely important to keep things somewhat ‘normal’. We are not able to ‘show-up’ in-person, but make sure you are showing up online.
2. Be On Time
Setting expectations for a team, or class is incredibly important to maintain professionalism and structure. At Mentor Education, all stands are required to attend a ‘start-up’ Zoom meeting at 9:00 AM every morning, and a ‘wrap-up’ Zoom meeting at 4:45 PM every evening. When having meetings, or even classes online, it is important to treat them as if they were in real-time. CTO, Anibal Abarca, of Wizeline says “Respect the time that each person needs based on their professional responsibilities and personal needs. Investing time and effort into enabling asynchronous communication across teams and individuals is critical...Setting clear expectations around expected response turnaround helps employees set boundaries between work and responsibilities”. (Rudder, 2021).
3. Mute Yourself!
Do not be that person who accidentally has a screaming person in the background and everyone on the other side of the virtual screen can hear. Turn off your microphone if you are not required to talk.
4. Dress Appropriately
When working from home it is very easy to sleep into the whole “corporate up top, pajama pants on the bottom” type of thing. However, you may not have to ‘dress-up’ anymore to attend virtual meetings or lectures, however the simple act of changing clothes serves as a signal that it is time to wake up and get things done (Borsellino, 2020). It is a good indicator that you are still human and draws the line between working or study at home. Getting dressed also applies to other appearance-based tasks like taking a shower or brushing your hair!
For any questions about the online learning experience available at Mentor Education, be sure to check out our webpage www.mentor.edu.au or head on over to our YouTube channel @MentorEducation and have a look at one of our student information sessions where we provide a great deal of insight into key areas of our courses including the online learning experience.
Mentor Education gives you the opportunity to not only study online and development your professional qualifications but also ‘Excite Your Potential’ with support and guidance from the beginning until the very end. And remember, You’ve Got This!
• Borsellino, B. 2020. 7 Essential Tips for Working From Home During the Coronavirus Pandemic. The Muse. [Accessed 4 June 2021] https://www.themuse.com/advice/coronavirus-work-from-home-tips
• Dhawan, E., Chamorro-Premuzic, T. (2018). How to Collaborate Effectively If Your Team Is Remote. Harvard Business Review. [Accessed 3 February 2021] https://hbr.org/2018/02/how-to-collaborate-effectively-if-your-team-is-remote
• Rudder, C. (2021). Remote work: 10 tips to be a better virtual collaborator. The Enterprisers Project. [Accessed 4 August 2021] https://enterprisersproject.com/article/2021/2/remote-work-virtual-collaboration-best-practices
• Tillman, M. 2021. What is Zoom and how does it work? Plus tips and tricks. Pocket-lint. [Accessed 4 August 2021] https://www.pocket-lint.com/apps/news/151426-what-is-zoom-and-how-does-it-work-plus-tips-and-tricks