5 Benefits of Emotional Intelligence in the Workplace
By Antonietta Marinelli | June 18, 2021
Emotional intelligence, sometimes referred to as EQ (“emotional quotient”), is a person’s ability to recognise, understand and reason with emotions (Cherry, 2020). It can be defined as a person who is highly self-aware, control of self-regulating their emotions, holds empathy and a high level of social skills.
According to leading EQ researcher-psychologists, Peter Salovey and John D. Mayer, there are four different levels of emotional intelligence:
- Perceiving emotions
- Reasoning with emotions
- Understanding emotions
- Managing emotions
Daniel Goleman, emotional intelligence expert states that emotional intelligence within the workplace stems from the widespread recognition that these abilities separate the most successful workers and leaders from the crowd (E. Ackerman 2021). A study conducted in 2017 by Pekaar and colleagues displayed that emotional intelligence is significantly correlated with job performance, particularly the EI/EQ components of recognizing and managing the emotions of themselves and others (E. Ackerman, 2020).
So, what are the benefits of applying emotional intelligence in your workplace?
Those who can maintain a high level of emotional intelligence naturally work better within a team. Communication is a natural ability for someone with a high EQ, for they can adjust and shift the way in which they communicate with different individuals. They are open to sharing and contributing to ideas and listen and value their coworker’s input.
A person within a management role who holds emotional intelligence offers flexibility and understanding of the complexities surrounding people’s lives. They are accepting that people hold different needs and offer ways in which can allow employees to operate and work in a way that is beneficial for them.
People who are emotionally intelligence are aware of their strengths and weaknesses, in which they ensure to utilize to the best of their ability. They are always on board with constructive criticism and use it to grow and develop as a person. They are capable of achieving times in a set-period of time whilst others with low emotional intelligence tend to over-promise and under-deliver.
4. Becoming More Self-Aware
This includes paying attention to how you are feeling and how these emotions influence your response to something. It is also questioning your strength and weaknesses in how you handle your emotions. Are you empathic? If so, how are you going to use this emotion to encourage and understand how somebody else is feeling?
5. Practicing Self-Regulation
Self-regulation is an important part of emotional intelligence. People who possess good self-regulation can adapt well to changing situations. They do not suppress things and wait for an appropriate time to bring forward how they feel without acting irrationally. Part of self regulation includes:
- Finding techniques to release workplace stress. This can include having hobbies outside of your workplace including physical exercise or meditation.
- Keeping your ‘cool’. Accept the fact that you cannot control external factors.
- Thinking before doing. To heighten your emotional intelligence, make sure you are thinking before following through with something. You can make calmer, more rational choices if you give yourself time to process and assess the situation.
Holding emotional intelligence is a great skill to have in not only a workplace, but in everyday life. There are several resources and lessons you can take from emotional psychology which can improve your EQ and improve your work performance and life success.
• Cherry, K. 2020. Utlizing Emotional Intelligence in the Workplace. Verywell Mind. [Accessed 17 June 2021] https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713
• E. Ackerman, C. 2021. How to Improve Emotional Intelligence in the Workplace. Positive Psychology. [Accessed 16 June 2021] https://positivepsychology.com/emotional-intelligence-workplace/