Refund Policy

This policy is applicable to Mentor Education Pty Ltd, trading as Mentor Education. Nothing in this policy or procedure limits the rights of individuals to take action under Australia’s Consumer Protection laws and the Australian Consumer Law and Fair-Trading Act 2012.

Should a student withdraw from a course for any reason, a full or partial refund may be applicable. Information below outlines some of the circumstances under which a refund may be granted. This information is also available in the Mentor Education Student Information Guide and is displayed on the Mentor Education Website. This policy replaces all previous versions of the Refund Policy and the terms and conditions of this policy will apply to all Refund Applications from the date of approval of the policy.

Purpose

Consistent with the requirements of Australian Consumer Law and Fair-Trading Act 2012 the purpose of this policy is to provide:

• Guidelines for granting refunds of enrolment fee, cancellation or enrolments and transfer requests. It applies to domestic and international students enrolled in Mentor Education programs

Enrolment Fees

Your Enrolment Fee is paid in full on enrolment and is inclusive of the following fees as detailed below.

The Enrolment Fee is calculated as:

• Administration Fee: $200.00
• Unit Fees: As Determined by level of study and number of units in your course. Currently these Fees are as follows per unit:
  
  • Certificate III $165.00 per unit
  • Certificate IV $225.00 per unit
  • Diploma $285.00 per unit
  • Advanced Diploma $325.00 per unit
  • Graduate Diploma $385.00 per unit
• Materials Fee: $20.00 per unit of study

Enrolment fees are due for payment before you commence your course. Mentor can provide you with assistance for payment of your enrolment fees by arranging a payment plan with you on request.

Please note:

• Where Enrolment fees that have been paid at a discounted rate. The Unit Fee will be re-calculated to reflect the reduced cost of the course. The Administration Fee and Materials Fee is not subject to adjustment.
• If you withdraw because you changed your mind about studying for any reason, you will not be eligible for a refund.

Withdrawal and Refund Process

To apply for a refund of fees paid you must officially withdraw from your program or units/s within your program in which you have registered for study by completing a Course Cancellation Form. To be eligible for a refund you must withdraw within 28 days of the start date provided to you. This form can be accessed via our website www.mentor.edu.au/content/forms/policy/course_cancellation_request_form.pdf, by requesting the form by sending an email to courseconsultant@mentor.edu.au or by contacting your Education Adviser. Once completed and signed the Course Cancellation Form should then be forwarded to service@mentor.edu.au for processing.

The Administration Fee and Materials Fees as applicable to your course are non-refundable.

Unit fees for all units of competence accessed by you during your period of enrolment will not be eligible for a refund.

Your refund requests are conditional on any debts to Mentor being paid in full or the outstanding amounts will be deducted from the refund.

Please note: Where Enrolment fees that have been paid at a discounted rate. The Unit Fee will be re-calculated to reflect the reduced cost of the course. The Administration Fee and Materials Fee is not subject to adjustment.

Short Courses, Certificate qualifications, Diploma, Advanced Diploma Qualifications and Graduate Diploma Programs

Fees are due on enrolment.

To be eligible for a refund you must withdraw within 28 days of the start date provided to you and you may receive a refund of your unit fees, subject to any conditions placed on your fees.

To apply for a refund of fees paid you must officially withdraw from your program or units/s within your program in which you have registered for study by completing a Course Cancellation Form. This form can be accessed via our website www.mentor.edu.au/content/forms/policy/course_cancellation_request_form.pdf, by requesting the form by sending an email to courseconsultant@mentor.edu.au or by contacting your Education Adviser. Once completed and signed the Course Cancellation Form should then be forwarded to courseconsultant@mentor.edu.au for processing.

Your refund requests are conditional on any debts to Mentor being paid in full or the outstanding amounts will be deducted from the refund.

Please note:

• Where Enrolment fees that have been paid at a discounted rate. The Unit Fee will be re-calculated to reflect the reduced cost of the course. The Administration Fee and Materials Fee is not subject to adjustment.
• If you withdraw because you changed your mind about studying for any reason, you will not be eligible for a refund.

The Administration Fee and Materials Fees as applicable to your course are non-refundable.

Unit fees for all units of competence accessed by you during your period of enrolment will not be eligible for a refund.

If you have signed a Payment Plan Contract and withdraw after 28 days of your start date, you will still be required to pay any outstanding balances of your course fees.

Medical Reasons, Financial Hardship and Extenuating Circumstances

For Mentor to consider your application you must be able to prove that the Medical Reasons, Financial Hardship or Extenuating Circumstances:

• were beyond your control
• did not make their full impact on you until after your enrolment and within the 28 day period
• made it impractical for you to complete your studies in the units/s in the program

Please note:

• Where Enrolment fees that have been paid at a discounted rate. The Unit Fee will be re-calculated to reflect the reduced cost of the course. The Administration Fee and Materials Fee is not subject to adjustment.
• If you withdraw because you changed your mind about studying for any reason, you will not be eligible for a refund.

Please apply in writing and attach original supporting documentation to prove your Medical Reasons, Financial Hardship or Extenuating Circumstances, addressed to the Registrar no later than 28 days after the start date for the course relevant to your registration when seeking for a refund. This application should be sent via email to your Education Adviser at courseconsultant@mentor.edu.au in the first instance. To be eligible for a refund you must withdraw within 28 days of the start date provided to you on enrolment.

Your application will be assessed and you will be advised of the outcome at no additional cost to you. The amount of refund will be the amount equal to unit fees not accessed during the 28 day period of notice allowable.

The Administration Fee and Materials Fees as applicable to your course are non-refundable.

Unit Transfers

Students who have enrolled in a unit can transfer to another unit prior to the expiry of 28 days from the date of commencement without penalty. Students who transfer units will also incur a non-refundable $50 Transfer Fee per unit of competence. Students who change units are ineligible to apply for special consideration based on changing units alone.

Appeal of decision

If your application for refund is unsuccessful, you may also seek a review and reconsideration of the refund decision by following Mentor’s appeal process at no charge. Details of the Appeals Process is available on our website at www.mentor.edu.au/complaints-policy. Please refer to your Student Information Guide and the Mentor website for information.

Cancellation of Enrolment

Mentor Education may cancel or suspend your enrolment for specific reasons, such as financial debt, unsatisfactory academic progress, unsatisfactory attendance, discipline actions arising from misconduct in violation of the Student Code of Conduct. You will receive written notification of the proposed cancellation and will have 28 days to initiate grievance procedures before the cancellation takes final effect. Cancellation will not take effect until the grievance process initiated by yourself have been completed. If a students enrolment has been cancelled by Mentor Education no refund will apply.

Workshops and Other Activities

Throughout the year Mentor Education runs student-based workshops, tutorials, short courses and other course related activities. If Mentor Education cancels one of these activities, full fees will be refunded. Mentor Education will provide participants 7 days' notice of the decision to cancel. No refunds will be paid for tutorials at any time.

Note: Mentor Education will not be liable for any other associated costs such as accommodation or travel costs including flights.

Where a student cancels a workshop registration prior to commencement cancellation fees will apply (refer to the table below).

Cancellation Period	Cancelation Fee
Up to 30 days prior to commencement	$200 cancellation, Transfer is available at no cost
Up to 14 days prior to commencement	$200 cancellation, $100 transfer
Less than 14 days prior to commencement	No refund for cancellation, $100 transfer if places available.

Provider Default

In the unlikely event that Mentor Education defaults, for unforeseen reasons (other than changes and updates to Training Packages as published on Training.gov.au) and is unable to provide a course of study or continue a course of study Mentor Education will arrange for student to enrol in a similar course of study with another provider and receive a Statement of Attainment for any successfully completed units of study already undertaken.

Cancellation of Course by Mentor Education

In the event that a course or unit is cancelled by Mentor Education for any reason (other than regulatory changes and updates that include release of new courses and units of competence beyond our control to Training Packages as per Training.gov.au), students enrolled at the time of the cancellation announcement will have their fees for the course or unit fully refunded.

Students who may have already been assessed as competent for some units in the course will be issued a Statement of Attainment for these units.

Circumstances where Fees will not be Refunded

Refunds are paid in Australian dollars, within 28 business days from the date of approval of the refund.

No refund is payable if:

• The student formally withdraws after 28 days of the course start date. In this case the student is liable to pay the full fee and any expenses, costs or disbursements incurred in recovering the tuition fees
• Terms and conditions of the contract between the student and Mentor Education are breached
• Breaches of the Student Code of Conduct occur
• The student's enrolment is cancelled by Mentor Education

The following fees are non-refundable:

• Fees charged for administrative services e.g. extension fees, reprints for transcripts etc. as listed in the Student Information Guide
• Administration fee
• Materials fees

Protection of Student Fees

Protection of student fees are in place by way of an Australian government recognised tuition.

Academic Misconduct

Students expelled from their course of study will not be entitled to a refund. Refer to the additional information on withdrawals, refunds and other conditions provided above. This is because Mentor Education will have already expended resources associated with setting up student records and providing materials.

The responsible officer for the implementation and relevant training of this policy is the Chief Executive Officer.

Policy updated June 01 2022.