Mentor Education Privacy Policy

Important Privacy Information

This statement sets out Mentor Education’s policies relating to the collection and use of your personal information (Mentor, we, us, our) and contains important information about the type of personal information we collect, the purposes for which it is used, how it is managed, to whom we disclose it and what measures we take to comply with privacy laws in respect of our websites offices and our training centres

This Privacy Policy is governed by the Privacy Act 1988 (Cth) (Privacy Act) and the Privacy Principles contained therein. We are bound by the Privacy Act and are committed to complying with the Privacy Principles. The privacy of your personal information is very important to us.

We may make changes to this Privacy Policy from time to time for any reason. We will publish changes to this Privacy Policy on our websites.

Your personal information is important to us

Mentor recognises that your privacy is very important to you and that you have a right to control your personal information.

We know that providing personal information is an act of trust and we take that seriously.

Unless you give us explicit consent to act otherwise, the following policy will govern how Mentor handles your personal information and safeguards your privacy.

Mentor is committed to protecting your personal information and giving you choice in who can use your personal information and how it can be used. We believe that our privacy policy not only complies with relevant laws but represents industry best practice.

What personal information we collect

Once you have provided your details to Mentor, we collect personal information about you in order to provide you an assessment of your eligibility for Financial Services Training (training).

When you first register for training, we collect information from you directly and also from time to time thereafter if you provide us additional information.

Any further collection of your personal information than that explained above will only occur with consent from you.

Why we collect your personal information

Mentor Education Pty Ltd is a Registered Training Organisation [RTO Code 21683] registered with the Australian Skills Quality Authority [ASQA] and is required to comply with the Privacy Act 1988 and the regulatory guidelines as determined by ASQA in compliance with the National Vocational Education and Training Regulator Act 2011.

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

Mentor is required to provide student and training activity data or reports in accordance with regulatory guidelines, as instructed by its governing registering body or government authority or in compliance with the terms and conditions of contracts for government funded training.

Mentor Education, the government or relevant authority may use this information to assist in planning, administration, policy development, program evaluation, promotion, resource allocation, reporting and/or research activities. For these and other lawful purposes, Mentor, the government or relevant authority may also disclose information to its consultants, advisers, various government agencies, media partners, educational partners, professional bodies and/or other industry bodies.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

We use your personal information in accordance with the Privacy Principles.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

Mentor will not use or disclose any information about you without your consent, or access your communications on our websites, unless:

• Where required by law; We believe it necessary to provide you with a service that you have requested
• To implement our terms of use
• To protect the rights or property of Mentor, any Mentor user, or any member of the public
• To lessen a serious threat to a person's health or safety

Mentor and its partners and/or affiliates recognise the trust you place in us when you give us personal information.

In order to operate the website or deliver a service you have requested we share your personal information with an affiliate or with a service partner.

We will not give any of your personal information to advertisers or any other organisation without your express consent.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• administration of VET, including program administration, regulation, monitoring and evaluation
• facilitation of statistics and research relating to education, including surveys and data linkage
• understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf. The NCVER does not intend to disclose your personal information to any overseas recipients. For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.

Collecting personal information from third parties

Where possible, we collect personal information directly from you. However, in some circumstances we may also collect personal information from other sources so that we can provide you with a more personalised service, issue you a policy or assess a claim you make.

For example, you may:

• be enrolled in a course by your dealer group; or
• be subscribed onto CPDplus by your dealer group
• have been referred by a peer.

If we receive information about you from a third party and it is not information we need in respect of the services we provide, we will destroy that information (provided it is lawful to do so).

We may also collect personal information about someone else from you. For example, you may wish to refer a peer to us. Where you provide us with personal information about other people you must have their consent to do this, and to provide it on their behalf. If not, you must tell us.

Marketing

When you contact Mentor Education or it's staff members via our website, phone or other online mediums such as Facebook or LinkedIn for the purposes of discussing our services or products, your data will be added to our Customer relationship management system.

From time to time, we may use the information we collect from you to let you know via mail, SMS, email, telephone or online about any news, special offers, products and services. We will never sell or disclose your personal information to other companies, however, we may provide your personal information to our business partners so that they can provide you with information about their products and services that you might be interested (where you have agreed). Should you purchase products or services on our business partner websites, their privacy policy will apply to those products and services.

Direct Marketing Opt Out

If you do not want to receive any marketing offers, you can choose to opt out of our marketing activities. To opt out, you can either:

• use the unsubscribe function from our emails, SMS, MMS or IM; or
• contact us using the Contact Details below.

You can, however, change your mind about opting out of receiving information about our products and services at any time by contacting us using our Contact Details noted below.

Please allow seven days for this request to be processed.

How we store personal information

We will store your personal information in a number of ways including:

• in electronic systems and devices;
• in telephone recordings;
• in paper files;
• secure document retention services off-site; and/or
• cloud facilities operated by us (or by third parties on our behalf)

Information Security

We will take reasonable precautions to ensure that the personal information that we have about you is protected against any unlawful use, unauthorised access, modification or disclosure and these precautions include:

• using appropriate information technology and processes;
• using computer and network security systems with appropriate firewalls, encryption technology and passwords for the protection of electronic files;
• securely destroying or “de-identifying” personal information if we no longer require it subject to our legal obligations to keep some information for certain prescribed periods; and
• restricting access to your personal information to our employees and those who perform services for us who need your personal information to do what we have engaged them to do
• requesting certain personal information from you when you wish to discuss any issues relating to the products and services we provide to you.

Analytical tools

This website makes use of multiple analytical tools that provide various forms of analytics including page views, your IP address, session times and where you have come from to visit our website.

The General Data Protection Regulation (GDPR) is a European Union (EU) data privacy regulation, with the purpose is to consolidate European Union privacy regulations.

The Analytics tools we use on our websites are Google Analytics, Mouseflow and Hotjar.

Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com. For more information, see Mouseflow's Privacy Policy at http://mouseflow.com/privacy/. For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.

Access to and accuracy of personal information

You can request access to the personal information we hold about you at any time by contacting us using the Contact Details noted below and we will provide you with that information unless we are prevented by law from giving you that access. If we are unable to provide you with the requested information, we will provide you with a written explanation.

Where access is granted to your information, we may charge a reasonable fee for such access and if we do, we will advise you of the fee prior to proceeding with the request.

We take reasonable measures to ensure that the personal information we hold about you is accurate and up to date. Under the Privacy Act, you also have a right to request that we correct information, if you believe your personal information is not accurate and up to date, we would encourage you to inform us by contacting us using the Contact Details noted below. We will promptly update any information that is incorrect and confirm to you when we have done so.

Website Links

This Privacy Policy applies to websites and mobile apps operated by us or on our behalf which we authorise to provide a link to this Privacy Policy.

When you use a link from our websites or mobile apps to which this Privacy Policy applies, to the websites of third parties, we have no control over these third party websites we may link to. Those third party websites are not subject to our privacy standards and we take no responsibility for the conduct of these third parties.

Always read the privacy and security statements when using other websites.

Future changes

Our commitment to make Mentor the leading Financial Services Training and Education provider means that we are constantly adding new features to our business.

Because of this, from time to time, our policies will be reviewed and may be revised. Mentor reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its website.

Complaints

We are committed to resolving any complaints you may have, please contact us at any time by contacting us using the Contact Details noted below.

Our representative will be in contact with you regarding your complaint and will let you know who will be assisting you, their contact details and the expected resolution date of your issue within 48 hours.

If the issues raised are more complicated, we may ask you for additional documentation to help resolve the issue. In turn, we will keep you updated on the progress of your complaint.

We will try to answer any questions you may have, correct any error on our part or resolve any complaint or concern that you may have about our information handling practices. If we do not resolve a complaint to your satisfaction, you also have the right to complain to the Office of the Australian Information Commissioner (OAIC) using the Contact Details noted below:

This Privacy Policy was last updated in December 22, 2020.