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Mentor Education – COVID-19 - Official Response

COVID-19 – Official Response


Update 29 March 2020 for our Mentor Learning Community.

Government release Coronavirus Australia app and WhatsApp group for the latest information and advice

The Federal Government has launched a Coronavirus Australia app and WhatsApp group to provide Australians with the latest information and advice about the virus.

The App – Coronavirus Australia, will allow you to stay up to date with the official information and advice, register your self-isolation, check your symptoms, access important health advice, and to see a quick overview of the current official status within Australia.

You can find it on the Apple app store here and the Android store here.

A WhatsApp group, has also been created to distribute information, directly provide citizens with health advice, updates on lockdown measures and other accurate information.

To activate the WhatsApp channel, visit:

With thanks to ABC News website, ITNews and The Canberra Times for providing this timely update to everyone so we can share it with our Mentor community.


COVID 19 Response - Update

Mentor Education remains open for all Prospective, Current and Alumni Students.

Mentor Education is open for business

To all Mentor Education Prospective Students, Students and Alumni and our wider learning community.

There is an expectation that the recent changes and directives put in place by State and Federal Governments in response to COVID-19 such as social distancing, self-isolation and the lockdown of non-essential services will have a considerable impact on your work and home life.

We expect that the impact of these directives may extend to your studies and want to take the opportunity to reassure you that our team will continue to remain active throughout this period of time to assist and help you where required.

Looking after your learning experiences

In recent times we have heavily invested in additional technologies, learning materials and online learning platforms to ensure we have multiple solutions for our students.

In anticipation of the impact of COVID-19 we enacted our Business Continuity Plan (BCP) last Thursday March 12th 2020. Our BCP allows all our management, administrative, curriculum, education advisers, management, trainers, assessors and technology team members to work remotely and be accessible via telephone, video conferencing and email, significantly decreasing any potential disruption to student service, enrolment and study needs.

What else are we doing to support our learning community?

To support our student body, we will shortly be launching additional virtual tutorial classrooms across the range of our courses to provide a higher degree of remote connectivity and flexibility for students to study online. Furthermore, in addition to our systems and technology, we are employing additional team members to assist with an expected increase in student needs over the coming few months.

Our commitment to you

Mentor Education is committed to delivering the same level of services to all our current, prospective and alumni students. Since January 2020, we have been working progressively to ensure that we are well prepared, and our institute is able to continue to provide education services with minimal impact on students’ study and learning needs.

If you have any questions, please reach out to us via email at or call us during business hours on 1300 306 146.

Please note, we will continue to monitor events closely and will continue to respond quickly to student needs during these uncertain times.

Yours sincerely,

Iona McKimmie (CEO) & Dr Mark Sinclair (Founder), Mentor Education Pty Ltd.


Mentor Education – COVID - 19 – Official Response

The World Health Organisation (WHO) has declared coronavirus (COVID-19) a pandemic and in light of recent event and facility closures we have responded immediately to ensure that there is minimal impact on our operations and student learning experiences.

The good news is Mentor Education will continue to operate as normal.

For students and members of our network that are affected by COVID-19 you will continue to receive full support from the Mentor Team including our student service officers, education advisers, academic team, admissions, finance and administration officers.

Studying & Working from Home

We expect many of our students, clients, staff and suppliers will be adopting alternate working conditions over the coming weeks. If you fall into this category we have taken measures to ensure you will still have access to our suite of business functions and services including:

  • full online learning;
  • virtual classes;
  • phone and video tutorials;
  • assessment feedback;
  • digital certificate despatch;
  • live telephone and email support.

Student Hardship Policies

If you are impacted by the fallout of COVID-19, directly or indirectly there are a number of support services available. Through our student support function we offer personal study support, course extensions and referral to support agencies – please remember we are here to help.

For more information please visit our student support services and information guide here:

If you need virus health related answer quickly, then go to:


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I have just completed my Cert IV in Finance and Mortgage Broking, totally enjoyed the course and the customer service was outstanding! Duminda was so helpful when I had a few questions. Totally recommended and I think I'll do another course soon!

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The support that i got throughout the course has been phenomenal. I have always gotten the answer to my queries .... I did not have a finance background, however, throughout the course, I have not felt to have been left alone. Truly professional staff yet polite to help me in the journey.

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