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ICTICTCS - Information Technology and Cyber Security Short course

Enrolments are currently closed for this course.

Please note that we have now closed our current intake for this course.

For further information please contact courseconsultant @

or call us on 1300 306 146 during business hours (AEDT).

Mentor Education's IT and Cyber Security Short Course (comprising of the ICTSS00107 - Introductory Help Desk Skill Set, ICTSS00106 - Introductory Tools and Applications Skill Set, ICTSS00102 - Cyber Incident Threat Detection and Prevention Skill Set and ICTSS00103 - Cyber Security Strategy and Governance Skill Set) is a mix of short courses that has been developed to provide a mix of flexible general-purpose ICT qualifications covering entry to mid-level IT administration disciplines.

Ideal for a range of ICT professionals, including ICT consultants, cyber security analysts, IT help desk and General IT workers where ob roles that involve working across a range of duties in organisations, this course delivers introductory ICT knowledge covering a wide-range of topics covering:

  • Maintaining and resolving ICT systems and client queries
  • Creating digital organisational documentation
  • Analysing and interpreting cyber security threats
  • Implement and manage cyber security standards and practices across organisations

Core transferrable skills include:

  • Administration, leadership and planning
  • Time management
  • Communication
  • Risk management

Mentor Education’s ICTSS00107 - Introductory Help Desk Skill Set, ICTSS00106 - Introductory Tools and Applications Skill Set, ICTSS00102 - Cyber Incident Threat Detection and Prevention Skill Set and ICTSS00103 - Cyber Security Strategy and Governance Skill Set are all nationally recognised qualifications, complying with the AQF standard and ASQA standards for Registered Training Organisations.

Course Outcomes

Upon completion of this course, students will be awarded the following skill sets:

  • ICTSS00107 - Introductory Help Desk Skill Set
  • ICTSS00106 - Introductory Tools and Applications Skill Set
  • ICTSS00102 - Cyber Incident Threat Detection and Prevention Skill Set
  • ICTSS00103 - Cyber Security Strategy and Governance Skill Set

The Units from the above skills set may contribute to credit towards other nationally recognised qualifications.

Skill Set Entry Requirements

This is an open entry course with no pre-requisite qualifications.

We also recommend that students undertaking this course:

  • Are over 18 years of age at the time of commencement
  • Have successfully completed a year 12 certificate or equivalent
  • Have a strong grasp of computer/technical skills
  • Microsoft Office (or freeware equivalent) installed on their computer
  • Access to a reliable high-quality internet connection
  • Adequate literacy/numeracy skills

Course Duration

Students will be required to undertake 18 course units of study. Units may be delivered sequentially and should be completed over a 60-week period.

Skillset Outline

Core units

  • Interact and resolve queries with ICT clients *
  • Update and maintain hardware, software and documentation inventories *
  • Develop solutions for basic ICT malfunctions and problems *
  • Maintain ICT system integrity *
  • Produce digital text documents **
  • Install software applications **
  • Use computer operating systems and hardware **
  • Design and create basic organisational documents **
  • Identify and use specific industry standard technologies **
  • Run vulnerability test assessments for an organisation ***
  • Develop cyber security incident response plans ***
  • Gather, analyse and interpret threat data ***
  • Create cyber security standards for organisations +
  • Implement best practices for identity management +
  • Evaluate an organisation’s compliance with relevant cyber security standards and law +
  • Perform cyber security risk assessments +

Units from the ICTSS00107 - Introductory Help Desk Skill Set *
Units from the ICTSS00106 - Introductory Tools and Applications Skill Set **
Units from the ICTSS00102 - Cyber Incident Threat Detection and Prevention Skill Set ***
Units from the ICTSS00103 - Cyber Security Strategy and Governance Skill Set +
Download a brochure for detailed course unit information.

Course Delivery

100% online learning.


Assessments will vary amongst individual units and may include:

  • Short Answer Questions
  • Long Answer Questions
  • Multiple Choice Questions
  • Case Study and Scenario’s
  • Projects
  • Presentations
  • Research Tasks
Activities that form part of the self-directed study and learning may include:
  • Set reading (textbook/workbook)
  • Instructed research
  • Self-directed research
  • Forums

Online Learning Experience


Throughout their study time with Mentor Education, each student is supported by a fully resourced student support team trained in managing the needs of todays students.

Whilst completing their qualification, students are entitled to unlimited e-mail and phone support by our experienced student support team between Monday to Friday, 9am – 5pm, so they are never left to feel ‘lost’ or stuck during their studies.

Learning Materials

Mentor Education has developed this qualification with student needs central to its structure.

TThe learning materials offered in this course are designed to give students exposure to what they would actually do in the workplace and includes textbooks, learner guides, study guides, PowerPoint presentations and live online classroom-based tutorials - all included in the initial enrolment fee with no more to pay.

In addition to the accessible and easy to understand self-directed learning materials, the course gives students additional options on how to best engage with their study commitments.

Upfront payment

Full upfront course fee payments can be made for this course, with regular special discount offers available for upfront payments.

Payment Plans

Payment plans are available for this course. All payment plans require an upfront payment of a percentage of the course plus regular scheduled payments. If information in relation to a payment plan is not listed with a specific course, please call 1300 306 146 during business hours and speak to an Education Adviser to find out more about payment plan options. Unless stated, payment plans are not available with Partial Scholarships or on any discounted courses.

Flexible Delivery Options: Nationwide

Mentor specialises in providing professional education and training services to you anywhere, any-time. We appreciate that learning needs differ for each individual and organisation, which is why we allow you to select the approach that works best for you.

Your Study Options:


Mentor Education Pty Ltd (RTO 21683) is a registered training organisation delivering vocational education and training across all states of Australia and globally.

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