BSB30120 - Certificate III In Business (Administration)

The BSB30120 - Certificate III In Business (Administration) course delivered by Mentor Education is an entry-level qualification for secondary school graduates, those working in business administration, customer service or sales roles, those seeking entry into higher level business positions or those with professional experience in a range of industries. The course provides an ideal foundation for individuals to offer professional business services across a range of industries.

Graduates of the BSB30120 - Certificate III In Business (Administration) are well-equipped with knowledge and practical business skills required to start their career journey in business and administration services. Skills covered include design and production of business documents, using digital technologies to collaborate in a work environment, organisation of meetings and schedules and engaging in workplace communication.

Students who complete this qualification can undertake further business studies, including studies in both the BSB40120 - Certificate IV in Business (Administration) and the BSB50120 - Diploma of Business courses.

Mentor Education's BSB30120 - Certificate III In Business (Administration) is a nationally recognised qualification that will equip you to undertake administration and business roles.

Course Outcome

Successful completion of this qualification will help you to:

  • Be awarded and recognised as holding the most current nationally recognised business qualification.
  • Be recognised for completing units covering administration, project work and business operation activities.

Who Should Enrol?

Mentor Education's BSB30120 - Certificate III In Business (Administration) is suitable for individuals working in administration or operations roles looking to validate their existing skills and knowledge with a formal qualification. It is also suitable for those seeking to enter the industry in an admin or operations business role in the future.

Candidates working across this roles will undertake a range of procedural, clerical, administrative or operational tasks that require technology and business skills.

This qualification is delivered online, and will provide you with the skills and knowledge to allow you work in an entry level position as a:

  • Clerical and Administrative Workers
  • Receptionist, Personal, Office or Administrative Assistant
  • Community and Personal Service Workers
  • Customer Service and Sales

Course Entry Requirement

This is an open entry course with no pre-requisite qualifications.

In order for you to successfully complete this qualification, it is strongly recommended that students have a strong grasp of computer/technical skills, Microsoft Word and Excel installed on their computer, access to a reliable high quality internet connection and literacy/numeracy skills.

It is recommended that students have access to a Windows-based computer and Microsoft applications, making it easier to follow Windows-based examples and instructions.

Course Duration

It is expected that students will complete this course within a 12-month period.

Course Outline

Core units

  • Apply critical thinking skills in a team environment
  • Support personal wellbeing in the workplace
  • Participate in sustainable work practices
  • Use inclusive work practices
  • Assist with maintaining workplace safety
  • Engage in workplace communication

Elective Units

  • Use digital technologies to collaborate in a work environment
  • Design and produce business documents
  • Undertake project work
  • Maintain business resources
  • Organise schedules
  • Purchase goods and services
  • Organise business meetings

We have designed our assessment activities in line with best practice standards to help you deliver quality advice outcomes to your clients.


Assessment tasks may be a combination of:

  • Multiple choice questions
  • Assignment and short answer questions
  • Case study and scenario responses
  • Projects, Portfolio
  • Role Plays
  • Practical Demonstration
  • Journal and Self-reflection exercises

Flexible Delivery Options: Nationwide

Mentor specialises in providing professional education and training services to you anywhere, any-time. We appreciate that learning needs differ for each individual and organisation, which is why we allow you to select the approach that works best for you.

Your Study Options: