MENTOR EDUCATION PTY. LTD (In liquidation)

Mentor Education Pty Ltd entered into liquidation on 26 June 2023.

Please read the following important information.

• For all general past student queries please complete the CONTACT US FORM by clicking here.
• We will endeavour to respond within 7 days.
• We are in the process of transferring a large number of students to alternative training providers . If you haven’t already completed the TRANSFER REQUEST FORM you can do so now by clicking here.
• This may take a number of months to complete, so please be patient.
• Our team members will contact you as soon as possible.
• However, please do not complete this form multiple times or contact the liquidators, as all they can do is refer your enquiry to us, which will slow our response times.

Please read the FAQs below for additional information.

Q: Why do I need to transfer to a new college?

A: Due to Mentor Education Pty Ltd's closure, transferring to another college is necessary if you wish to complete your studies. Most students may will have the opportunity to continue your their studies with a new provider. If you haven’t already completed the Transfer Request Form you can do so now by clicking here.

We understand that this situation may cause inconvenience, and we apologize for any disruption it may cause to your studies. Rest assured, we are working diligently to assist students where possible in transitioning to a new educational institution. We will provide you with further instructions and updates regarding your transfer as soon as possible. As we are in the process of transferring a large number of students, this may take a number of months to complete.

Q: I have submitted assessments to Mentor Education but have not received any results. What will happen to my submitted work?

A: In cases where students have submitted work to Mentor Education but have not received any results, the new provider may be unable to assess the work previously submitted. However, we advise students to retain a copy of their assessments as they may be used for recognition of prior learning for the corresponding unit of competency with the new provider.

A: If you provide the assessments that you submitted to Mentor to the New Provider, it is likely that they will assess them as

recognition of prior learning (RPL).

Q: I have received my results from Mentor Education for a unit of competency. How can these results be recognized with a new provider?

A: If you have received results from Mentor Education, you can request a Statement of Attainment by completion of the general Contact Us Form by clicking here.

Q: What will happen to the fees I paid to Mentor Education? Can I receive a refund?

A: As an unsecured creditor of Mentor Education, the Liquidators have advised that it is unlikely that there will be any funds available for refunds.